Delivery Information
Delivery Information
DELIVERY
Freight is calculated by a real person after you have placed your order. You will NOT be charged any freight during checkout but will be contacted by a Representative to arrange payment prior to dispatch of your order.
You may elect to choose your own freight company to collect from our factory in Wacol, QLD 4076 or you may select one of the following delivery services offered by Healthtec™.
TAILGATE DELIVERY SERVICE – Default and standard option
The most economical option is a “to the door drop off only”. The driver may require your assistance to unload the items at your end. We recommend that you arrange a minimum of two persons to assist as the packed items will weigh over 80kg. Packaging materials are not removed as part of this delivery service.
Healthtec™ request that the transport company delivering your new items ring you before delivery. The Transport Company is nationally operated, and we can’t guarantee they will do what is requested.
If the delivery driver offers to help place your new items in the desired location and helps you unpack it, neither Healthtec™ nor the freight company are liable for any damages that occur to the product, you or your helper, or your property.
DELIVERY TIMES
Most deliveries are conducted by external contractors, therefore it is not possible for us to provide a precise time of day for when the delivery will be made. Deliveries are to be expected between 9am to 5pm Monday to Friday.
Unless specified otherwise, all freight will be a tailgate delivery.
PREMIUM DELIVERY SERVICE
This Premium Service includes delivery, unpacking and positioning of your new electric table or chair in your place of practice and the removal of all packaging materials.
A suitable and convenient delivery time for both parties will be arranged prior to delivery.
Customers should declare any delivery impediments as prices do not allow for anything other than ground level with no stairs, narrow entrances, low ceilings, or areas where delivery of goods becomes difficult including restricted access and restricted times.
UNPACKING
Your new items may arrive upside down on a pallet to protect the vinyl top. It may be wrapped in bubble-wrap, surrounded by thick cardboard sleeves and on a crate.
Your electric lift table or chair will require minimal or no assembly on arrival but we do advise that you very carefully read the Service Manual before using the product. If for any reason these instructions are not included with the product please call our office on 1300 362 923 to request a copy.
SIGNING THE CONSIGNMENT NOTE
The following conditions generally apply to most freight forwarders.
After the table is unloaded please check the table thoroughly for any damage before you sign the consignment note.
The delivery person cannot leave until the consignment note is signed.
Received in good order and condition
Signing the consignment note confirms to the freight company that your table was delivered in ‘GOOD ORDER AND CONDITION.’ No damage claims are valid after signing.
Goods damaged in transit
If your table has been damaged in transit you must sign the consignment note ‘DAMAGED’ and show the fault to the delivery person.
No time to check for transit damage
If the delivery person cannot wait or if you do not have time to check the table, sign the consignment note ‘SUBJECT TO CHECK’.
If you sign the note ‘SUBJECT TO CHECK’ you are covering yourself if you do find damage later on. All damage claims must be reported within 24 hours of receiving goods.
Please phone Healthtec™ on 1300 362 923, with your consignment note number and we will advise you what to do if your table is obviously damaged prior to delivery to your premises.